As a Foresiight customer with an active Subscription Agreement, our standard support services are available to you as part of your annual Software Subscription Agreement. In conjunction with regular software enhancements, these standard support services are the cornerstone of our software solutions.
As well as the standard free inclusions in your Subscription Agreement (“Standard Support”), Foresiight also offers a range of additional specialised services (“Extended Services”). For businesses that are looking to enhance their use of the software, our paid Extended Services can help you to get the most out of your systems and gain a strong competitive edge.
The standard Foresiight Subscription Agreement document distinguishes between Standard Support and Extended Services, but it can be a lengthy read and we know that our customers are often seeking a quick answer! To help with this, we have provided some common examples below.
Standard Support Examples
Support is provided to help out with your regular day-to-day use of the software, answering operational questions (but not training), providing general advice, and investigating the cause of system errors.
- I have created an Invoice Reversal and would like to confirm that I have entered it correctly before I post it.
- My system is displaying an error message that I am unsure about, I’d like to check if this needs further investigation or not.
- I’d like to arrange a time to have the latest update installed.
- One of our users did not log out correctly and I’d like to have their logon reset.
- I understand how to transaction match an Invoice against a Credit but can’t recall which menu option to use and would like to be pointed in the right direction.
- I’m looking for a sales report that shows Invoices issued last month for all of my Trade Customers.
- My system isn’t running as fast as it used to, and I’d like some general advice on things to look at to improve it.
Extended Services Examples
Extended Services involve working with features of the software and providing specific business advice and training, to help drive improvement in your organisation.
- I would like a Foresiight consultant to make some layout changes to one of my Document Formats for me (Invoices, Quotes, Delivery Dockets, etc.).
- I would like some training to learn how to use List & Label to customise my Document Formats myself.
- My accountant has some detailed questions about my Trial Balance, I would like some help to review my General Ledger movement and determine the source of some transactions.
- I have purchased and installed a new label printer and would like to have my Label Formats customised to print to my requirements.
- I am opening a new store and would like a consultant to undertake the setup for me and provide additional support services during the Go Live week.
- I would like to extract some specific data into an Excel Spreadsheet for analysis and I need a consultant to write an SQL query for me.
These are some common examples of Foresiight’s Extended Services – they are not included as part of Standard Support but are available to help your business grow and become more profitable.
We hope that this helps to provide an understanding of how our services are classified. Note that this is only a sample of the range of services that are available to help grow and improve your business. Please call or email Foresiight if you would like a quote or some additional information on any of our Extended Services.
