Annual Support – What it really means to you
Do you know the benefits of maintaining your ProfiitPlus or Alchemii Support Agreement?
ProfiitPlus, Alchemii, StockMate, and JobMate together make up a comprehensive Business Management System - this really is a huge software suite with a lot of modules, add-on's, and customisable features - designed to suit a wide variety of industries. Understanding how to get the best out of this system, and using it to drive your business ahead, is something that takes time.
With your Software Support Agreement, you have a group of locally based experts waiting to assist you with your questions. Whether it's simply not knowing where to perform a task, looking for some advice on reporting, or changing configuration settings - most of your support questions can be answered either immediately or within a short period of time.
As you would be aware, not every computer or application runs smoothly 100% of the time. With wired and wireless networks, a wide range of Server and workstation Operating Systems and storage devices as well as as a mixture of LAN, WAN and VPN connections, something, somewhere is bound to go wrong at some point in time. But when it does, we are here to help you get back up and running as quickly as possible.
As a registered Support customer, you are also entitled to priority Support Services and discounted rates on training sessions and Technical Services. Support customers also have access to our online Support Centre, with a large assortment of User Guides, Release Notes, and other useful documentation. If you are not already making use of our Support Centre, you're missing out! Please contact us immediately to request access.
In addition to the support services you receive as part of your annual support fee, you are also entitled to a minimum of two upgrades per support year, installed for you by our team during business hours free of charge.
Our regular software release cycle means that a large number of new features, enhancement requests and bug fixes are released each month. So how can you stay on top of these new features and ensure your system is not left behind? Regularly catch up on the Release Notes in your Support Centre (http://www.ppsupport.com.au) and if something grabs your attention, just drop us a support ticket to book your upgrade! In coming months we will also be extending our emails to include regular release notifications and feature highlights.
Thanks for being a valued Foresiight customer, and we look forward to hearing from you soon.